At Faminos, we deeply value your privacy and understand the enormous responsibility that comes with handling your personal information. We are unwaveringly committed to the protection, safeguarding, and ethical use of all your personal data. This Privacy Notice has been prepared in strict compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. Our goal is to guarantee full transparency about how we collect, use, store, transfer, and protect your information, ensuring at all times your right to informational self-determination. We invite you to read this document carefully to fully understand our privacy practices.
1. Identity, Registered Name, and Address of the Personal Information Controller
The primary personal information controller responsible for the processing, use, and safeguarding of your personal data collected through this website and other service channels is the legally incorporated entity Faminos Home Solutions Philippines Inc., hereinafter referred to simply as "Faminos" or the "Controller." Our company has its registered, corporate, and operational address formally established at Unit 1204, 12/F One Global Place, 5th Avenue corner 25th Street, Bonifacio Global City, Taguig City, Metro Manila 1634, Philippines. This address is designated for receiving all notifications related to the privacy and protection of your personal data.
2. Categories and Types of Personal Data Collected
To carry out the primary and secondary purposes described exhaustively in this notice, Faminos may collect, either directly when you provide them to us by creating an account or making a purchase, indirectly through publicly accessible sources permitted by law, or automatically through the use of cookies on our website portal, the following categories of personal data:
- Identification and Contact Data: Full name, surname, age, date of birth, landline phone number, mobile phone number, and personal or work email address.
- Location and Delivery Data: Complete shipping address (street, number, barangay, postal code, delivery landmarks), billing address, city, and province or region within the Philippines.
- Tax and Financial Data: Tax Identification Number (TIN), tax classification, and official receipt or invoice details exclusively in cases where you formally request the issuance of a tax invoice for your purchases.
- Navigation and Device Data (Collected automatically): IP address, web browser type, operating system, pages visited within our domain, time spent on the site, links clicked, and approximate geographic data derived from your network connection.
It is important to categorically emphasize that Faminos does not collect or process Sensitive Personal Information (such as racial origin, health status, religious beliefs, or political affiliation). Likewise, direct financial information (such as full credit card numbers or CVV codes) is not stored in our databases; these are processed in encrypted form directly by our payment gateways certified under the highest PCI DSS security standards.
3. Primary and Essential Purposes of Processing
The personal data you entrust to us will be used exclusively and rigorously for the following primary purposes, which are indispensable and give rise to the commercial and legal relationship between you and Faminos:
- Commercial Management: Process, verify, approve, and manage the logistics of your purchase orders placed through our e-commerce platform.
- Logistics and Deliveries: Efficiently coordinate the physical delivery of "Faminos Home Spray" products directly to the address you have provided, sharing only the strictly necessary data with our nationwide courier and logistics partners.
- Customer Service: Provide technical support, resolve questions about the correct application and precautions of the mosquito and pest control product, handle warranty requests, process returns or exchanges, and follow up on complaints or suggestions through our official channels (email and phone).
- Billing and Tax Obligations: Issue the corresponding tax documents for your purchases and comply with all tax obligations prescribed by the Bureau of Internal Revenue (BIR).
- Security and Prevention: Authenticate your identity to prevent fraud, identity theft, or unauthorized purchases, thereby protecting the assets of the data subject and the Company.
4. Secondary or Accessory Purposes
Additionally, if you do not express prior and explicit objection, we will use your contact information for the following secondary purposes, which, while not strictly necessary to process your purchase or provide the requested service, are of great use to us in improving your user experience and offering you constant added value:
- Marketing and Advertising Strategies: Periodic sending of informational newsletters, exclusive promotions, discount coupons, seasonal sale announcements, and digital advertising related exclusively to the Faminos product line.
- Market Research and Surveys: Inviting you to voluntarily participate in satisfaction surveys to evaluate the quality of our products, courier delivery times, and the service of our support staff.
- Advanced Statistical Analysis: Generation of consumption profiles, purchase preference analysis, and internal demographic studies (always in dissociated and aggregated form) to optimize the design of our website, improve our inventory, and adapt our commercial campaigns to the Philippine market.
5. Effective Mechanisms to Limit Use or Disclosure
Faminos respects your right to decide what information you wish to receive from us. If at any time you wish to limit the use or disclosure of your personal information, specifically to stop receiving promotional messages, advertising emails, or marketing calls, you have quick and free options available. You may send an explicit request with the subject line "Unsubscribe from Marketing" to our privacy email at [email protected]. Additionally, each and every one of our promotional emails includes at the bottom a direct and automated link ("Unsubscribe") that will remove you from our mailing list immediately without the need for cumbersome procedures. We also remind you that you may file a complaint with the Department of Trade and Industry (DTI) regarding unfair trade practices, and with the National Privacy Commission (NPC) regarding the processing of your personal data.
6. Procedure for Exercising Data Subject Rights and Withdrawing Consent
You, as the undisputed owner of your personal data, enjoy at all times the inalienable right to exercise your data subject rights under the Data Privacy Act of 2012, which include:
- Right to be informed: To be notified of the existence of processing activities involving your personal data.
- Right to access: To know what personal data of yours are in our databases, how we use them, and the conditions of the processing we apply to them.
- Right to rectification: To request the correction, updating, or modification of your information if you find that it is outdated, inaccurate, fragmented, or incomplete.
- Right to erasure or blocking: To demand that we delete or suppress your information from our physical and digital records or databases when you consider that it is not being used in accordance with the principles, duties, and obligations provided under applicable law.
- Right to object: To legitimately and for just cause oppose the use of your personal data for specific purposes or processing (such as secondary purposes).
- Right to data portability: To obtain a copy of your personal data in a structured and commonly used electronic format, where applicable.
To exercise any of the above data subject rights, or to withdraw the consent you previously granted us for the processing of your data, you must submit the respective request via email directed to our Privacy Department: [email protected].
The complete procedure is as follows: Your request must be accompanied by (1) your full name and email address for us to communicate our response, (2) digitized documents proving your official identity (Philippine National ID, passport, or driver's license) or, where applicable, legal representation of the data subject, (3) a clear and precise description of the personal data with respect to which you seek to exercise any of the above rights, and (4) any other element or document that facilitates the quick location of your personal data in our system. Once your request is received, Faminos will have a maximum legal period of 30 (thirty) calendar days to communicate the determination adopted. If the request is granted, it will be implemented within a reasonable period thereafter, in accordance with the Data Privacy Act and NPC guidelines.
7. Domestic and International Data Transfers
Faminos commits not to sell, rent, commercialize, or profit from your personal data under any circumstances. We inform you that your personal data will only be shared, transferred, or transmitted, within and outside the territory of the Philippines, with the following persons, companies, organizations, or government authorities other than ourselves, for the following exclusive and limited purposes:
- Domestic Courier and Logistics Companies: We will share your full name, shipping address, and phone number with companies such as J&T Express, LBC, and Ninja Van, for the sole and exclusive purpose of physically delivering the Faminos products purchased to your doorstep.
- Payment Gateways and Financial Institutions: Technology providers for payment processing to validate and process your charges in encrypted and secure form, preventing transactional fraud. Accepted methods include GCash, Maya, and credit cards.
- Government and Judicial Authorities: Only in the event of a judicial order, official directive, or binding legal requirement issued by competent authorities of the Republic of the Philippines, Faminos will transfer the requested information in strict compliance with and adherence to the law.
By accepting this Privacy Notice and making a purchase on our portal, you expressly consent to these transfers that are indispensable for the operation of the e-commerce platform.
8. Means for Communicating Changes to the Privacy Notice
This comprehensive privacy notice is a living document that may and should undergo periodic modifications, additions, changes, or updates. These alterations may arise from the promulgation of new legal requirements or jurisprudence in the Philippines; from our own commercial needs due to new Faminos products or services we offer; from the continuous improvement of our practices, protocols, and security and privacy systems; from substantial changes in our digital business model, or from other emerging technological causes.
We formally commit to keeping you informed about any changes, however minor, that this privacy notice may undergo. For this purpose, any update will be published immediately and visibly on this same official web page, clearly indicating at the bottom the date of the last update performed. We recommend reviewing this section periodically to stay informed of our information safeguarding policies.
9. Direct Contact with the Privacy Officer
If you have any questions, concerns, complaints, comments, or need further technical guidance on the scope, content, or interpretation of this comprehensive privacy notice, our specialized data protection team is at your full disposal. You may direct your communication directly to our official email [email protected] or contact us by phone at +63 (2) 8888-4521 during our service hours (Monday to Friday, 9:00 a.m. to 6:00 p.m., Philippine Standard Time).
Last updated: 15 June 2026