These General Terms and Conditions of Use and Sale govern access to, browsing of, and use of the official Faminos website in the Philippines, as well as the commercial and legal relationship that arises between our company and users who visit or purchase products through this digital platform. We strongly urge you to read this document in its entirety before using our website, registering, providing any personal data, or making a purchase. By accessing, browsing, or using any of the services offered on this portal, you expressly acknowledge having read, understood, and agreed to be legally bound by these Terms and Conditions, as well as by our Privacy Notice and other operational policies published here. If you do not agree with any of the stipulated terms or conditions, please refrain from using this site and from purchasing our products.
1. Corporate Identity, Supplier Details, and Site Ownership
This website, all its subpages, integrated payment platforms, and associated domains are operated, administered, and are the exclusive property of Faminos Home Solutions Philippines Inc., a corporation duly incorporated under the laws of the Republic of the Philippines, with its principal registered and operational address at Unit 1204, 12/F One Global Place, 5th Avenue corner 25th Street, Bonifacio Global City, Taguig City, Metro Manila 1634, Philippines, and registered with the Bureau of Internal Revenue (BIR) with Tax Identification Number (TIN) 009-284-751-00000. Every transaction, agreement, communication, or claim arising from the use of this website shall be understood as entered into directly with said legal entity, which hereinafter, and for practical purposes of this document, we refer to simply as "Faminos," "we," "our," or "the Company."
2. Nature and Primary Purpose of the Website
The primary objective and nature of this digital platform is the promotion, technical information, marketing, and online commercialization (e-commerce) of the product commercially known as "Faminos Home Spray." This product is strictly categorized and formulated as a cleaning and environmental control item for exclusively household use. Its chemical design and application are intended to help prevent, repel, and control the incidental presence of mosquitoes, crawling and flying insects, common pests, and environmental parasites that may inhabit everyday residential and domestic spaces. The site also aims to educate and inform consumers about safe use practices, application warnings, and methods for preventing urban household pests.
3. Product Characteristics, Presentation, and Expectations
We continuously strive to ensure that the technical information, benefit descriptions, ingredient lists (where applicable), and photographic material of the products on this website are as accurate, clear, and current as possible. However, the user understands and accepts that the images, colors, and designs of bottles, sprayers, or labels shown are purely illustrative; the final physical presentation, liquid color, or packaging print details you receive at home may vary slightly due to design updates, manufacturing adjustments, or differences in device screen color calibration. Furthermore, any advertising claim about the product's efficacy, knockdown power, or residual effect against pests and environmental parasites is strictly conditioned on the consumer performing correct, methodical use in accordance with the instructions and safety warnings printed on the official label accompanying the product. Faminos does not guarantee the total eradication of severe infestations nor product success if used outdoors in rain, on highly porous surfaces without reapplication, or if diluted or altered in any way.
4. Comprehensive Pricing, Quotations, and Promotions Policy
All prices published on this website are invariably expressed in Philippine Pesos (PHP) and already include the applicable Value Added Tax (VAT) in accordance with current tax legislation. Faminos reserves the absolute, unilateral right, without prior notice, to modify, adjust, or update the price list of its products at any time, whether due to fluctuations in raw material costs, inflation changes, or commercial strategies. However, the price shown to the customer at the exact moment they successfully complete checkout and payment is authorized will be fully honored. Promotions, discount coupons, bundle savings (such as Faminos Duo or Family packs), seasonal special sales, or free shipping campaigns are always subject to specific time periods, volume conditions, and inventory availability. Faminos reserves the right to cancel promotions prematurely if inventory allocated to the promotion is exhausted, or to invalidate purchases if fraudulent or automated use of discount coupons is detected.
5. Payment Gateways, Financial Security, and Fraud Prevention
For your convenience and security, we accept payments through recognized external and certified electronic payment gateways, which process transactions with credit and debit cards (Visa, Mastercard, American Express) and other alternative methods as available, including GCash and Maya. It is essential to understand that all sensitive financial data (such as your credit card number, CVV code, or PIN) are encrypted end-to-end and processed directly on the ultra-secure servers of these third-party financial entities. Consequently, Faminos never receives, views, or stores on its servers or in its databases the complete or confidential financial information of the customer. In the context of our fight against illicit commerce, we reserve the right to reject, hold, or cancel any order that our anti-fraud system (or that of our associated payment gateways) classifies as suspicious or high-risk, proceeding where applicable to notify the customer or request additional identity verification before releasing shipment.
6. Order Process, Confirmation, and Inventory Availability
The purchase process is considered perfected only when the customer receives a formal "Order Confirmation" email accompanied by their order number. Despite our strict quality and real-time inventory controls, all orders are subject to final physical product availability in our warehouses and distribution centers. In the remote and infrequent case that, due to a system synchronization error or extraordinary demand, the purchased product is not physically available after payment has been confirmed, the Faminos team will contact the customer immediately within no more than 48 business hours. In such communication, the consumer will be offered the option to accept a reasonable estimated waiting period for restocking of the item, or the absolute cancellation of the order with processing of a full refund to their original payment method.
7. Shipping Logistics, Transit Times, and Receipt
We perform logistics and shipping operations exclusively within the territorial limits of the Republic of the Philippines. Specifications, rates, extended zones, tracking policies, and estimated transit times (generally 2 to 5 business days for standard shipping) are detailed comprehensively and mandatorily in our dedicated "Shipping" section, which forms an integral part of these Terms and Conditions. Deliveries are handled through our courier partners, including J&T Express, LBC, and Ninja Van. The customer assumes full responsibility for providing a precise and complete delivery address; any delay, return to sender, or additional charge generated by errors in the provided address shall be the exclusive responsibility of the buyer.
8. Exchanges, Returns, and Product Warranty Policies
The regulatory framework under which Faminos evaluates, accepts, or rejects user claims for received items is stipulated exhaustively in the "Exchanges and Returns" section of this website. In summary, requests will only be considered if the product arrives damaged due to courier mishandling, presents a structural factory defect (such as sprayer failures), or if the customer receives incorrect merchandise. Every claim must be submitted within 5 calendar days after delivery as recorded by the courier and must be supported by clear photographic evidence. Faminos does not accept returns for "change of mind" on chemical products once the container has been opened or the seal altered, due to safety and health regulations. Consumers may also refer disputes to the Department of Trade and Industry (DTI) in accordance with applicable consumer protection laws.
9. User Obligations and Responsibility for Proper Use
By using this portal to make purchases, the user declares under oath of truthfulness to be of legal age, to have legal capacity to contract, and to commit to providing personal, contact, and shipping information that is rigorously true, accurate, current, and verifiable. Additionally, upon purchasing Faminos Home Spray, the customer accepts and firmly commits to reading the entire physical product label before first use, and to strictly and invariably following the instructions, dilutions, precautions, and safety warnings printed on it or detailed in our "Safe Use" section. The consumer understands that Faminos is an active chemical product and that its misuse, negligent storage, or intentional exposure to minors or pets constitutes a serious violation of the manufacturer's instructions, with the customer assuming all civil or criminal liability arising from their negligence.
10. Comprehensive Limitation of Corporate Liability
It is imperative to reiterate that Faminos is a cleaning, pest control, and preventive household maintenance product. It is not a pharmaceutical product, not a human medicine, not a veterinary treatment for pets, nor is it designed to clinically cure or prevent vector-borne diseases. It also does not under any circumstances substitute the evaluation, treatment, and execution of professional and certified fumigation services when the user faces severe structural infestations (such as endemic pests in foundations, massive termites, or advanced bed bugs). The maximum liability of Faminos, its officers, employees, and distributors regarding product efficacy or quality is limited exclusively to the purchase value of the defective item, under normal and correct use conditions. To the maximum extent permitted by applicable Philippine law, Faminos disclaims all liability for direct, indirect, incidental, punitive, special, or consequential damages, as well as for personal injury, poisoning, property damage, or lost profits resulting from incorrect, negligent, unauthorized, or label-contrary use of our products.
11. Intellectual and Industrial Property Rights
All components, designs, architecture, content, organization, and materials available on this website (including, but not limited to: commercial texts, blog articles, graphics, logos, button icons, images, photographs, audio clips, digital downloads, data compilations, source code, and software) are the exclusive property of Faminos, its content providers, or licensors, and are fully protected by the Intellectual Property Code of the Philippines (Republic Act No. 8293), the Trademarks Law, and applicable international treaties. Copying, reproduction, distribution, modification, public display, reverse engineering, transmission, or commercial exploitation of any part of this website without the prior, express, and written consent of an authorized legal representative of Faminos is strictly prohibited. Any infringement will be pursued with the full rigor of applicable civil and criminal laws.
12. Official Customer Service, Support, and Inquiry Resolution Channels
Our commitment to consumers does not end with product delivery. For any questions, technical clarification, failure report, logistics claim, or general follow-up, we make our specialized support team fully available to you. Please contact us immediately through our official channels: by writing to our email [email protected] or by using the form available on the Contact page. We will provide prompt attention to your case within no more than 48 to 72 business hours.
13. Jurisdiction and Applicable Law for Disputes
For the interpretation, execution, scope, and fulfillment of these Terms and Conditions, as well as for the resolution of any controversy, claim, or legal dispute arising directly or indirectly from the use of this website or the purchase of our products, the parties expressly, irrevocably, and voluntarily agree to submit to the jurisdiction and competence of the laws in force and the courts of Taguig City, Metro Manila, Philippines, waiving from this moment any other forum that might correspond to them by reason of their present or future domiciles or for any other cause or legal reason under private international law.