Other contact channels and business hours
We know that every customer has different preferences when it comes to reaching us. In addition to the contact form on this page (requests are generally answered within 24 business hours), we also offer direct channels. You can email us at [email protected]. Our official customer service hours across the Philippines are Monday to Friday, 9:00 AM to 6:00 PM Philippine Standard Time. During these hours, our team processes returns, handles technical enquiries about applying Faminos against pests and environmental parasites, and manages logistics reports with our courier partners J&T Express, LBC, and Ninja Van.
If your enquiry is directly related to an order you have already placed, please always include your Order Number (which begins with "#" and can be found in your purchase confirmation email). This allows us to access your file immediately and offer a much faster solution without unnecessary verification questions. Please note that we do not provide medical or veterinary advice; our responses are always focused on sales support, logistics tracking, and general guidance based on the labels of our household product. For payment-related questions, we accept GCash and Maya.